1. If I already had an Ethereum address and password set up for an old Autonio account under the previous token burn subscription model can I log in with my old ETH address and password?
After the new Freemium subscription model was implemented, all users will need to register an Ethereum address and password through our portal to continue using the Autonio app. If you previously used a MetaMask wallet for your Autonio account, you can reregister the old ETH address and password if you wish. You will still need to register the ETH address and password for the new subscription model. Alternatively, you can create a new MetaMask wallet and password.
2. I don’t have a MetaMask wallet for my NIO. Can I use my exchange wallet or a hardware wallet like Ledger or Trezor?
MetaMask wallets are secure and very easy to set up. Exchange wallets cannot be used to register with Autonio. Hardware cold wallets such as Ledger and Trezor can be imported into MetaMask to activate your account. You can learn more about hardware wallet integration with MataMask here.
3. What happens with my saved Ethereum address and password once I register it with the Autonio ecosystem?
All Ethereum addresses and passwords are saved by Autonio in an encrypted database. It will only be used to allow access to our products. Autonio will never sell or share this information with third parties.
4. What happens if I lose or forget my password?
You can simply move your NIO tokens to a new MetaMask wallet and create a new account to register with the Autonio ecosystem. However, it is very important to save your MetaMask password in a secure location. Autonio cannot collect or recover MetaMask passwords. MetaMask wallet must be unlocked to move Ethereum or tokens from the wallet.
5. How do I know this database is secure?
Autonio secures all this information through a powerful encryption standard. If a user were to accidentally share their Autonio login with an unauthorized individual, the person would still need their corresponding MetaMask password or an exchange password and ID to move any funds. If you do not give the Autonio app permission to withdraw funds when setting up your exchange API keys there is minimal risk of this happening. For this reason, Autonio strongly suggests that you do not give the app permission to withdraw funds from an exchange. While Autonio does not collect any additional information on external accounts, it is strongly suggested that users establish a secure method of saving and storing their other passwords.